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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Production Support program provides 24/7 software support services and fast response times for critical issues. To receive production support, all production licensed sockets for a product must be licensed at Production Support levels.


Features Summary

  • Fast data recovery
    Reap the full potential of your company's data with rapid recovery from cyber attacks at a higher level of granularity.
  • Modernize data protection
    Eliminate upfront capital expenditures and the risk of resource over-allocation with on-demand, cloud-type backup and recovery services.
  • Transform danocentric workloads
    Protect corporate IT environments that include extensive containerized application deployments.

Specification Summary

Product Description
Veeam Production Support - technical support (renewal) - for Veeam Disaster Recovery Orchestrator - 1 month
Service & Support
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 month
Response Time
1 hour
Service Availability
24 hours a day / 7 days a week
Software Title
Veeam Disaster Recovery Orchestrator
Licence Type
Licence-To-Use
Licensing Details
Co-term - ESD

Specifications

General
Type
Technical support (renewal)
Service Included
Phone consulting
Full Contract Period
1 month
Response Time
1 hour
Service Availability
24 hours a day / 7 days a week
Software
Software Title
Veeam Disaster Recovery Orchestrator
Installation Type
Locally installed
Licence Type
Licence-To-Use
Licensing Details
Co-term - ESD
Details
Service & Support
Phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 1 month - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 1 month - response time: 6 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 1 month - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 month ¦ Web knowledge base access - 1 month

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