Type
Technical support (extension)
Service Included
Emergency phone consulting
Full Contract Period
3 years
Service Availability
24 hours a day / 7 days a week
Software Title
StorMagic SvSAN Advanced Edition
Installation Type
Locally installed
Service & Support
Emergency phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Phone consulting - 3 years - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity medium ¦ Phone consulting - 3 years - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity low ¦ Web support - 3 years ¦ E-mail consulting - 3 years ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years