Service Included
Phone consulting
Full Contract Period
2 years
Service Availability
24 hours a day / 7 days a week
Software Title
Veeam Backup & Replication Enterprise for VMware
Installation Type
Locally installed
Licensing Program
HPE Complete
Licensing Details
Additional subscription period for the annual contract, includes first year 24/7 uplift
Service & Support
Phone consulting - 2 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 years - response time: 3 hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 2 years - response time: 6 hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Phone consulting - 2 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Web support - 2 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 2 years ¦ Web knowledge base access - 2 years