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*** IMPORTANT: When buying complementary warranties such as accidental damage cover, please ensure base warranty duration is the same or longer. If not, an extended warranty would be required to increase the length of base warranty. Please contact [email protected] for more details. SPO - THIS ITEM CANNOT BE RETURNED AS UNWANTED AS IT IS A SPECIAL ORDER DIGITAL DOWNLOAD PRODUCT. **

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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Dell ProSupport Essentials for PCs is part of the ProSupport Suite for PCs delivering business‑class support that keeps your client devices running smoothly, without the complexity of a fully customized service. Built on Dell's proven ProSupport capabilities, it gives organizations a simple, cost‑effective way to upgrade from basic warranty to 24x7 expert help, faster response, and more predictable outcomes for their PC fleet. With ProSupport Essentials, IT gains a dependable safety net for hardware and common software issues, while users get the confidence that when something goes wrong, Dell is ready to respond quickly and efficiently.

*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.


Specification Summary

Product Description
Dell Upgrade from 3Y Next Business Day to 5Y ProSupport for ISG - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Pricing Type
Near-Point-Of-Sale (NPOS)
Class of Equipment
Servers
Designed For
PowerEdge R360, R550, R660xs, R760xs, T360, T550, T560

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Pricing Type
Near-Point-Of-Sale (NPOS)
Class of Equipment
Servers
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday ¦ Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For
Dell PowerEdge R360, R550, R660xs, R760xs, T360, T550, T560

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