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*** IMPORTANT: When buying complementary warranties such as accidental damage cover, please ensure base warranty duration is the same or longer. If not, an extended warranty would be required to increase the length of base warranty. Please contact [email protected] for more details. SPO - THIS ITEM CANNOT BE RETURNED AS UNWANTED AS IT IS A SPECIAL ORDER DIGITAL DOWNLOAD PRODUCT. **

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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need.  Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.

Mission Critical is a rapid resolution option, giving 4-hour parts and/or labor response. Rely on Dell Technologies to get you back up and running fast.

*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.


Specification Summary

Product Description
Dell Upgrade from 3Y Next Business Day to 5Y ProSupport Plus 4H Mission Critical - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours (for critical issues)
Service Availability
24 hours a day / 7 days a week
Pricing Type
Near-Point-Of-Sale (NPOS)
Class of Equipment
Servers
Designed For
PowerEdge T150

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
4 hours (for critical issues)
Service Availability
24 hours a day / 7 days a week
Pricing Type
Near-Point-Of-Sale (NPOS)
Class of Equipment
Servers
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For
Dell PowerEdge T150

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