Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need. Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
Features Summary
- Extended support
Upgrade your Dell system service from 3Y ProSupport to 5Y ProSupport for ISG, ensuring an additional 2 years of comprehensive on-site service and support. This extension covers parts and labor for the 4th and 5th year, providing peace of mind and minimizing downtime. - Rapid response
Benefit from a next business day response time, ensuring any issues are addressed swiftly and efficiently. Service is available 10 hours a day, 5 days a week, with on-site support to resolve any problems directly. - Around-the-clock assistance
Gain access to 24/7 technical support, including phone consulting, web support, web knowledge base access, remote diagnosis, and e-mail consulting. This assistance ensures help is always available when you need it, regardless of the time or day. - Comprehensive coverage
The upgrade includes a wide range of technical support services to cater to all your needs, from remote diagnosis to e-mail consulting, ensuring you have the support you need to keep your systems running smoothly.
Specification Summary
Product Description
Dell Upgrade from 3Y ProSupport for ISG to 5Y ProSupport for ISG - extended service agreement - 2 years - 4th/5th year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
2 years
Support Period
4th and 5th year
Response Time
Next business day
Class of Equipment
Servers