Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need. Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
Features Summary
- Extended coverage
With a full contract period of 5 years, customers enjoy an extended service agreement that includes parts and labor, ensuring their system is covered for longer. - Comprehensive support
Offers round-the-clock technical support, including phone consulting, web support, web knowledge base access, and remote diagnosis, available 24 hours a day, 7 days a week. - On-site convenience
For critical needs, on-site support with a next business day response time is available, ensuring minimal downtime and disruption to operations. - Versatile service availability
Service availability extends to 10 hours a day, 5 days a week for on-site repairs, and 24/7 for technical support, catering to various business needs and schedules.
Specification Summary
Product Description
Dell Upgrade from 3Y Next Business Day to 5Y ProSupport for ISG - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
5 years
Response Time
Next business day
Class of Equipment
Servers
Designed For
PowerEdge R450