Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.The more customers depend on technology, the more important it is to have the right support. Built on a foundation of experts, tools, technologies and customer ease, the ProSupport Infrastructure Suite has the enterprise-class support organizations need. Services that align with the criticality of systems, complexity of environment and how IT resources are allocated.
Mission Critical is a rapid resolution option, giving 4-hour parts and/or labor response. Rely on Dell Technologies to get you back up and running fast.
*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Features Summary
- Comprehensive support package
This service agreement includes parts and labor, ensuring that all your service needs are met without unexpected costs, allowing you to manage your budget effectively. - Rapid response for critical issues
With a 4-hour response time, this service is designed to address and resolve critical issues swiftly, minimizing any potential downtime to keep your systems operational. - 24/7 service availability
Receive support around the clock, ensuring that expert assistance is readily available whenever needed, whether day or night. - Flexible consulting options
The service includes access to phone consulting and email support, offering flexibility in how assistance is provided according to your specific needs. - Access to comprehensive resources
Get access to a web knowledge base and online support, which provides valuable information and solutions, empowering users to resolve issues independently when possible.
Specification Summary
Product Description
Dell Upgrade from 1Y Next Business Day to 3Y ProSupport Plus 4H Mission Critical - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
3 years
Response Time
4 hours (for critical issues)
Service Availability
24 hours a day / 7 days a week
Pricing Type
Near-Point-Of-Sale (NPOS)
Class of Equipment
Servers