Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.NETGEAR Business extends the initial 90-day technical support with the ProSUPPORT for Business OnCall 24x7 Tech Support package for your medium and small organization. Get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. From configuration and troubleshooting to simply upgrading your firmware, NETGEAR support team is focused on helping you unlock your business network device's potential - so you can be more productive and grow your business.
OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR proactively sends you alerts about any newly released firmware updates to make sure that you are able to plan in advance. Connect with the people that have built your products and build the relationship that will contribute to your business success.
Features Summary
- Round-the-clock support
With service availability 24 hours a day, 7 days a week, NETGEAR ProSupport OnCall 24x7 Category S1 ensures that assistance is always just a phone call away. Whether it's a complicated network device issue or a simple query, expert technical support is available anytime, ensuring minimal downtime and maximum productivity for your business operations. - Comprehensive technical assistance
NETGEAR ProSupport offers a wide range of support services, including phone consulting, email consulting, and remote diagnosis. This support package is designed to address all aspects of technical troubleshooting and problem resolution, making it an essential resource for managing complicated network devices. - Continuous updates
Stay informed with email notifications about new software updates. NETGEAR ProSupport ensures that your network devices are always up to date with the software, providing enhanced security and performance improvements.
Specification Summary
Product Description
NETGEAR ProSupport OnCall 24x7 Category S1 - technical support - 5 years
Service Included
Phone consulting
Full Contract Period
5 years
Service Availability
24 hours a day / 7 days a week
Class of Equipment
Complicated network devices