Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.NETGEAR Business extends the initial 90-day technical support with the ProSUPPORT for Business OnCall 24x7 Tech Support package for your medium and small organization. Get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. From configuration and troubleshooting to simply upgrading your firmware, NETGEAR support team is focused on helping you unlock your business network device's potential - so you can be more productive and grow your business.
OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR proactively sends you alerts about any newly released firmware updates to make sure that you are able to plan in advance. Connect with the people that have built your products and build the relationship that will contribute to your business success.
Features Summary
- Comprehensive support options
The service includes advanced features like phone consulting, email notifications, and replacement options, allowing for a broad range of support tailored to your specific needs. - Flexible availability
Technical support is available 24 hours a day, 7 days a week, ensuring that help is accessible whenever it is needed. - Responsive service
Next business day response time is a key feature, ensuring that your technical issues are addressed promptly and efficiently. - Updates for new releases
Staying current with software and system updates is essential, and this service includes updates for new releases to help keep systems optimized. - Remote management capabilities
Features like remote administration enable proactive monitoring and management of your networking environment, enhancing overall operational efficiency.
Specification Summary
Product Description
NETGEAR ProSupport OnCall 24x7 Category 2 - technical support - 3 years
Service Included
Phone consulting
Full Contract Period
3 years
Service Availability
24 hours a day / 7 days a week