Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.With business critical customer support options, 24x7 availability, and a global network of support centers and parts replacement depots, organizations of all sizes and complexity around the world rely on Palo Alto Networks Customer Support for prompt and dependable service. Organizations choose Premium Support for faster assistance and increased support engineer availability for critical issues.
Features Summary
- Direct access to product experts
Interact with a support engineer who is trained to quickly understand your unique challenges and bring them to rapid resolution. - Case management
Submit, update, check status, and manage support cases on all of your supported Palo Alto Networks products. - Online customer support portal
A feature rich platform that provides you with access to product documentation, problem resolution databases, peer-to-peer interaction, and customer support case management. - Documentation and FAQs
Access product manuals, technical guides, software release notes, and frequently asked questions (FAQs) to streamline deployments and incident resolution. - Hardware return and replacement
In the event of hardware failure, return the failed equipment and receive a replacement. - 24x7 access to technical assistance centers
Support engineers are available to assist with issues around the clock. - Priority response to support inquiries
Whether submitted by phone or online, premium support customers receive priority access to available customer support engineers.
Specification Summary
Product Description
Palo Alto Networks Partner Enabled Premium Support - technical support - for Palo Alto Virtual Instant-On Network (ION) - 1 year
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
1 year
Service Availability
24 hours a day / 7 days a week
Software Title
Palo Alto Virtual Instant-On Network (ION)