Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.Palo Alto Networks understands that maintaining your security infrastructure is a mission critical task. The customer support and maintenance programs are designed to ensure that traffic flows smoothly and securely across your network. When problems arise, the dedicated support services team will quickly and proficiently resolve any deployment questions or challenges that may arise.
Features Summary
- Rapid response support
With a response time of as little as 1 hour, customers can be confident that support for their complex network devices is always just a moment away. This support service ensures that technical issues are addressed quickly, minimizing downtime and keeping operations smooth. - Comprehensive service coverage
Offering an extended service agreement that includes advance parts replacement and 24/7 phone consulting, this support package covers all bases. Whether it's a hardware failure or a technical query, help is available any day, at any time, ensuring that your network devices are always running smoothly. - Advanced replacement options
The advance parts replacement feature means that if a device fails, a replacement will be shipped out promptly, ensuring that your network's integrity is maintained. This proactive approach to hardware support helps prevent prolonged disruptions, keeping your systems operational.
Specification Summary
Product Description
Palo Alto Networks Partner Enabled Premium Support - extended service agreement - 3 years - shipment
Type
Extended service agreement
Service Included
Advance parts replacement
Full Contract Period
3 years
Response Time
Next business day
Class of Equipment
Complicated network devices
Designed For
P/N: PAN-PA-440