Service Included
Advance hardware replacement
Full Contract Period
3 years
Response Time
Next business day
Class of Equipment
Telephony
Covered Configurations
Rove 20 and B1 Single Cell DECT Base Station
Service & Support
Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 3 years
Compatibility Information
Designed For
HP Poly Rove 20, B1 Base Station and 20 Phone Handset Kit ¦ Poly Edge B10 ¦ Poly Rove 20