Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.Opengear Premium Support ensures assistance for complicated network devices with its extended service agreement. Offering around-the-clock service availability, customers can rely on support any day of the week. The plan includes advance hardware replacement for quick resolutions, as well as phone and email consulting services to address technical challenges that may arise during the contract period. With options for contracts lasting 1, 3, or 5 years, this service is designed to provide peace of mind for continuous network operations.
The Premium Support plan emphasizes reliability and swift responses, making it essential for businesses that depend on their network infrastructure. With dedicated support available 24 hours a day, clients can ensure their equipment functions smoothly without interruption. By opting for this service, companies can focus on their core activities knowing they have a dependable support system in place.
Features Summary
- Comprehensive support
The Premium Support service provides assistance with options for phone and email consulting, ensuring users can manage their complicated network devices. - Reliable hardware replacement
With advance hardware replacement included in the service, clients can minimize downtime and enhance operational efficiency. - Flexible contract options
Customers can choose contract durations of 1, 3, or 5 years, accommodating varying organizational needs and preferences. - Round-the-clock availability
Service is available 24 hours a day, 7 days a week, ensuring support is always accessible whenever needed.
Specification Summary
Product Description
Opengear Premium Support - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Advance hardware replacement
Full Contract Period
1 year
Service Availability
24 hours a day / 7 days a week