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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.


Features Summary

  • HPE Proactive Care Svc can help you to improve the return on your investment with features designed
    To help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish.
    To help provide recommendations for firmware version and software patching on supported products to help prevent problems.
    To help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices.
    To help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology.
    Provide access to technical advice and services from Hewlett Packard Enterprise specialists to augment your team with specific skills and capabilities.

Specification Summary

Product Description
HPE Proactive Care Call-To-Repair Service Post Warranty - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: P06760R-B21, P06761R-B21, P06762R-B21, P06781-001, P06782-S01, P06789-AA1, P06789R-375, P06793-291, P06793-375, P06793R-375, P16926-371, P16926-421, P16926-S01, P16927-S01, P16928-371, P16928-421, P16928-AA1, P16928-S01, P16929-371, P16929-421, P16929-S01, P16930-371, P16930-421, P16930-S01

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Repair Time
6 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday ¦ Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 1 year ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For
P/N: P06760-B21, P06760R-B21, P06761-B21, P06761R-B21, P06762-B21, P06762R-B21, P06781-001, P06781-291, P06781-371, P06781-375, P06781-425, P06781-S01, P06782-S01, P06785-291, P06785-375, P06785-425, P06785-AA1, P06785R-375, P06785-S01, P06789-291, P06789-375, P06789-425, P06789-AA1, P06789R-375, P06789-S01, P06793-291, P06793-375, P06793-425, P06793R-375, P06793-S01, P16926-371, P16926-421, P16926-S01, P16927-S01, P16928-371, P16928-421, P16928-AA1, P16928-S01, P16929-371, P16929-421, P16929-S01, P16930-371, P16930-421, P16930-S01

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