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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.


Features Summary

  • Digital and data-driven
    Get faster outcomes at every stage with a digitally enabled customer experience that includes faster access to product-specific experts and automatic case creation - no more navigating complex escalations.
  • Personalized and predictive
    Prevent issues before they happen with an AI-driven operations framework that predicts problems before they occur. Stay on top of performance with regular workload, performance, and opportunity alerts and modular lifecycle services.
  • Innovation and intelligence
    Get the most out of your IT with general technical guidance, product-specific experts, and an AI-powered digital experience with self-help features including knowledge articles, videos, and forums.

Specification Summary

Product Description
HPE Tech Care Essential Service - technical support - for Microsoft Windows Server 2019 Standard - 5 years
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
5 years
Response Time
15 min
Service Availability
24 hours a day / 7 days a week
Software Title
Microsoft Windows Server 2019 Standard
Licence Qty
4 additional cores
Licensing Details
ESD
Designed For
P/N: P11065-371, P11065-A21, P11065-DN1

Specifications

EAN / GTIN:
4549821436972
General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
5 years
Response Time
15 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
Microsoft Windows Server 2019 Standard
Installation Type
Locally installed
Licence Qty
4 additional cores
Licensing Details
ESD
Details
Service & Support
Phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ New releases update - 5 years
Compatibility Information
Designed For
P/N: P11065-371, P11065-A21, P11065-DN1

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