HPE Tech Care Essential Service with Defective Med

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HPE Tech Care Essential Service with Defective Media Retention

Name: HPE Tech Care Essential Service with Defective Media Retention
Brand: HPE
SKU: ECE6377982
Price: 1169.75 EUR
Availability: InStock

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Model: HPE Tech

Tech Care Essential Service with Defective Media Retention - Extended service agreement - parts and labour (for servers) - 3 years - on-site - 24x7 - response time: 4 h - for P/N: 878972R-B21, P19559-291, P19560-291, P19560R-B21, P19561-291, P19561R-B

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Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

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Specification Summary

Product Description

HPE Tech Care Essential Service with Defective Media Retention - extended service agreement - 3 years - on-site

Type

Extended service agreement

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Class of Equipment

Servers

Designed For

P/N: 878972R-B21, 878973-B21#ABJ, 878973-B21#B19, 878973-B21#UUF, P19559-291, P19559-B21, P19559R-B21, P19560-291, P19560-B21, P19560R-B21, P19561-291, P19561-B21, P19561R-B21, P35514-291, P35514-B21, P35515-291, P35515-B21, P35516-291, P35516-B21, P35517-291, P35517-B21, P35518-291, P35518-B21

Specifications

EAN / GTIN:

4549821435258

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Class of Equipment

Servers

Details

Service & Support

Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years ¦ Defective media retention - 3 years

Compatibility Information

Designed For

P/N: 878968-B21, 878970-B21, 878972-B21, 878972-B21#0D1, 878972-B21#ABA, 878972-B21#ABJ, 878972-B21#B19, 878972-B21#UUF, 878972R-B21, 878973-B21, 878973-B21#0D1, 878973-B21#ABA, 878973-B21#ABJ, 878973-B21#B19, 878973-B21#UUF, P19559-291, P19559-B21, P19559R-B21, P19560-291, P19560-B21, P19560R-B21, P19561-291, P19561-B21, P19561R-B21, P35514-291, P35514-B21, P35515-291, P35515-B21, P35516-291, P35516-B21, P35517-291, P35517-B21, P35518-291, P35518-B21