Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.Hewlett Packard Enterprise (HPE) Datacenter Care Service is HPE's comprehensive support solution tailored to meet your specific data center support requirements. It offers a wide choice of proactive and reactive service levels to cover requirements ranging from the most basic to the most business-critical environments. HPE Datacenter Care Service is designed to scale to any size and type of data center environment while providing a single point of contact for all your support needs for HPE as well as selected multivendor products. The service is delivered under the governance of an assigned Hewlett Packard Enterprise support team that is familiar with your IT environment and understands how it enables your company's business.
Features Summary
- Rapid response
With a response time of 4 hours, this service ensures that any issues will be addressed swiftly, minimizing downtime and keeping your datacenter running smoothly. - Comprehensive coverage
Offering parts and labor as part of the service, along with on-site technical support, this package provides a thorough solution to maintain your infrastructure's optimal performance. - Round-the-clock support
Service availability 24 hours a day, 7 days a week, including technical support, ensures that assistance is always available whenever it's needed, providing peace of mind and continuous operational capability.
Specification Summary
Product Description
HPE Datacenter Care Add-On Essential Service with Defective Media Retention - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
5 years
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: N9Z47A, N9Z47AR