Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.Hewlett Packard Enterprise (HPE) Datacenter Care Service is HPE's comprehensive support solution tailored to meet your specific data center support requirements. It offers a wide choice of proactive and reactive service levels to cover requirements ranging from the most basic to the most business-critical environments. HPE Datacenter Care Service is designed to scale to any size and type of data center environment while providing a single point of contact for all your support needs for HPE as well as selected multivendor products. The service is delivered under the governance of an assigned Hewlett Packard Enterprise support team that is familiar with your IT environment and understands how it enables your company's business.
Features Summary
- Rapid response
With a commitment to a 4-hour response time for critical issues, customers can rely on swift, expert support to resolve hardware and software problems, ensuring minimal downtime. - Comprehensive coverage
Offering an extensive service package that includes parts and labor, remote diagnosis, and visual remote guidance, this service ensures all aspects of your data center's operation are supported. - Around-the-clock availability
Service availability 24 hours a day, 7 days a week, including phone consulting and web support, ensures that assistance is always just a call away, regardless of when a problem arises. - Expert on-site support
Qualified technicians are available to provide on-site service within distances up to 320 km, ensuring that even the most complex issues can be addressed in person. - Continuous updates
Stay current with new releases updates as part of the service, ensuring your data center benefits from efficient features and security enhancements.
Specification Summary
Product Description
HPE Datacenter Care Add-On Essential Service - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
5 years
Service Availability
24 hours a day / 7 days a week
Covered Configurations
2 Node Storage Base