HPE Tech Care Basic Service with Defective Media Retention

Name: HPE Tech Care Basic Service with Defective Media Retention
Brand: HPE
SKU: ECE11495148
Price: 759.75 EUR
Availability: InStock

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Model: HPE Tech

Tech Care Basic Service with Defective Media Retention - Extended service agreement - parts and labour - 3 years - on-site - 9x5 - response time: NBD - for P/N: R6B05A, R7M13A

Digital and data-driven
Personalized and predictive
Innovation and intelligence

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€759.75 Incl Vat

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Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Get out of the data center maintenance business with HPE Pointnext Tech Care, a service that's changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.

Specification Summary

Product Description

HPE Tech Care Basic Service with Defective Media Retention - extended service agreement - 3 years - on-site

Type

Extended service agreement

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Designed For

P/N: R6B05A, R7M13A

Specifications

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Details

Service & Support

Extended service agreement - parts and labour - 3 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 3 years ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Defective media retention - 3 years

Compatibility Information

Designed For

P/N: R6B05A, R7M13A