Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions. HPE Tech Care goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
Features Summary
- Round-the-clock support
With service availability 24 hours a day, 7 days a week, customers can rest assured that support is always just a phone call away. This comprehensive coverage ensures that help is on hand whenever it's needed, providing peace of mind and minimizing downtime. - Rapid response times
Boasting an impressive response time of just 15 minutes for severity level 1 issues and 1 hour for severity level 2/3 issues, this service ensures that critical problems are addressed swiftly. This quick turnaround is crucial for maintaining operational efficiency and reducing the impact of any service disruptions. - Comprehensive service offerings
From phone consulting to new releases updates, and outage management to defective media retention, the range of services offered covers all the bases. This holistic approach to technical support helps in addressing various aspects of service needs, ensuring a smooth and uninterrupted service experience.
Specification Summary
Product Description
HPE Pointnext Tech Care Critical Service with Defective Media Retention - technical support - for HPE OneView - 5 years
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
5 years
Service Availability
24 hours a day / 7 days a week
Software Title
HPE OneView