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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Nimble Storage provides support that helps customers meet today's IT demands, and evolve for tomorrow. They have streamlined the HPE Nimble Storage support portfolio to offer four service levels that are easier to understand, easier to align to business needs, and easier to buy. They are also more personalized to deliver the information customers' need, when and where it is needed. HPE Nimble Storage offers support that helps a customer get the most from their storage investment.


Specification Summary

Product Description
HPE Nimble Storage Foundation Care 4H Parts Exchange Support - extended service agreement - 3 years - shipment
Type
Extended service agreement
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Covered Configurations
2x10GbE 2 ports adapter
Designed For
P/N: Q8B88B, Q8B99B, Q8C63B

Specifications

General
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Covered Configurations
2x10GbE 2 ports adapter
Details
Service & Support
Extended service agreement - advance parts replacement - 3 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: NBD - availability: 24 hours a day / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years ¦ New releases update - 3 years
Compatibility Information
Designed For
P/N: Q8B88B, Q8B99B, Q8C63B

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