HPE Nimble Storage Foundation Care 4H Parts Exchan

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HPE Nimble Storage Foundation Care 4H Parts Exchange Support

Name: HPE Nimble Storage Foundation Care 4H Parts Exchange Support
Brand: HPE
SKU: ECE4919615
Price: 253.11 EUR
Availability: InStock

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Model: HPE Nimble

Nimble Storage Foundation Care 4H Parts Exchange Support - Extended service agreement - advance parts replacement (for 480GB cache storage array) - 3 years - shipment - 24x7 - response time: 4 h - for P/N: Q8B77B, Q8D11B

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Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Nimble Storage provides support that helps customers meet today's IT demands, and evolve for tomorrow. They have streamlined the HPE Nimble Storage support portfolio to offer four service levels that are easier to understand, easier to align to business needs, and easier to buy. They are also more personalized to deliver the information customers' need, when and where it is needed. HPE Nimble Storage offers support that helps a customer get the most from their storage investment.

Specification Summary

Product Description

HPE Nimble Storage Foundation Care 4H Parts Exchange Support - extended service agreement - 3 years - shipment

Type

Extended service agreement

Service Included

Advance parts replacement

Location

Shipment

Full Contract Period

3 years

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Class of Equipment

Storage arrays

Covered Configurations

480GB cache storage array

Designed For

P/N: Q8B77B, Q8B77BR, Q8D11B

Specifications

General

Service Included

Advance parts replacement

Location

Shipment

Full Contract Period

3 years

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Class of Equipment

Storage arrays

Covered Configurations

480GB cache storage array

Details

Service & Support

Extended service agreement - advance parts replacement - 3 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: NBD - availability: 24 hours a day / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 3 years ¦ New releases update - 3 years

Compatibility Information

Designed For

P/N: Q8B77B, Q8B77BR, Q8D11B