HPE Proactive Care Advanced 24x7 Service

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Proactive Care Advanced Service expands on HPE Proactive Care Service and is designed to help you maximize the benefits of IT investments, maintain IT infrastructure stability, achieve business and IT project objectives, reduce operational costs, and free your IT staff for other priority tasks. Your assigned HPE Account Support Manager (ASM) provides personalized technical and operational advice, including HPE best practices gleaned from HPE's broad support experience. HPE Proactive Care Advanced can help to save you time with real-time monitoring and analysis of your devices that are connected to HPE, creating personalized proactive reports with recommendations to help prevent problems in your IT infrastructure. Your ASM can also arrange specialist technical advice and assistance to complement your IT skills to assist with specific projects, performance improvements, or other technical needs.

Should an incident occur, reducing business impact requires a swift and comprehensive response. An HPE Technical Solution Specialist (TSS) delivers an enhanced call experience intended to provide fast incident resolution. For severity 1 incidents, a Critical Event Manager (CEM) is assigned to drive the case and provide you with regular status and progress updates. HPE Proactive Care Advanced uses HPE Remote Support Technology to monitor devices and collect data, enabling faster delivery of support and services. Running the current version of HPE Remote Support Technology is required to receive full delivery and benefits from this support service.

Features Summary

• Comprehensive support
  The extended service agreement covers on-site assistance, ensuring that qualified professionals are available whenever needed. This ensures that systems get the necessary attention and care to operate smoothly.
• Around-the-clock availability
  Service is available 24 hours a day and 7 days a week, providing flexibility and reassurance to handle issues at any hour, driving operational efficiency.
• Rapid response time
  With a commitment to a 4-hour response time for service requests, you can trust that any issues will be addressed promptly, minimizing downtime and maintaining productivity.
• Inclusive services
  The support agreement includes parts and labor, ensuring that customers know that the necessary components and repairs are handled without hidden fees or unexpected costs.
• Expertise at your fingertips
  Access to a phone consulting service and a robust web knowledge base provides valuable information and guidance at any time, empowering users to resolve issues effectively.

Specification Summary