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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.


Features Summary

  • Simplify your support experience
    Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
  • Reduce complexity
    Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
  • Reduce downtime
    Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
  • Prepare for growth
    Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
  • Boost control and management
    Leverage online visibility into your assets and support status with the HPE Support Center website.
  • Foundation Care call-to-repair service
    Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.

Specification Summary

Product Description
HPE Foundation Care Next Business Day Service with Defective Media Retention - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Designed For
P/N: P19878-B21, P23142-B21, P23142R-B21, P30036-B21, P30036R-B21

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 3 years ¦ New releases update - 3 years ¦ Product info support - web knowledge base access - 3 years ¦ Defective media retention - 3 years
Compatibility Information
Designed For
P/N: P19878-B21, P23142-B21, P23142R-B21, P30036-B21, P30036R-B21

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