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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.


Specification Summary

Product Description
HPE Foundation Care Software Support 24x7 - technical support - 1 year
Type
Technical support
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
2 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: S0T97AAE

Specifications

EAN / GTIN:
4549821540389
General
Service Included
Phone consulting
Full Contract Period
1 year
Response Time
2 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - fax-on-demand - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year
Compatibility Information
Designed For
P/N: S0T97AAE

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