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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.


Features Summary

  • Efficient Response Time
    The service is designed to respond with a replacement on the next business day, ensuring minimal downtime for your operations.
  • Accessible Support Resources
    Customers benefit from various support options, including phone consulting, remote diagnosis, and a web knowledge base.
  • Proactive Care
    This service emphasizes preventative measures, including product information support and new releases updates to keep your systems running smoothly.
  • Reliable Service Availability
    Available 9 hours a day, 5 days a week, this service facilitates consistent support when it matters.

Specification Summary

Product Description
HPE Proactive Care Next Business Day Exchange Service Post Warranty - extended service agreement (renewal) - 1 year - shipment
Type
Extended service agreement (renewal)
Service Included
Replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Designed For
P/N: JX948A

Specifications

General
Service Included
Replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 1 year ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year
Compatibility Information
Designed For
P/N: JX948A

Essential Bundles

Options


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