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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products.


Specification Summary

Product Description
HPE Foundation Care 4-Hour Exchange Service - extended service agreement - 5 years - shipment
Type
Extended service agreement
Service Included
Replacement
Location
Shipment
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Designed For
P/N: R7J35A, R7J36A, R7J37A, R7J38A, R7J39A

Specifications

EAN / GTIN:
4549821484430
General
Service Included
Replacement
Location
Shipment
Full Contract Period
5 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - replacement - 5 years - shipment - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - remote diagnosis - 5 years ¦ Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 5 years ¦ Extended service agreement - replacement - 5 years - shipment - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday ¦ Technical support - fax-on-demand - 5 years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For
P/N: R7J35A, R7J36A, R7J37A, R7J38A, R7J39A

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