HPE Tech Care Critical Service Post Warranty - ext

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HPE Tech Care Critical Service Post Warranty

Name: HPE Tech Care Critical Service Post Warranty
Brand: HPE
SKU: ECE8438578
Price: 1345.96 EUR
Availability: InStock

View all HPE HP Support | Warranty - Visit the HPE Store (H40HMPE) - (ECE8438578)

Model: HPE Tech

Tech Care Critical Service Post Warranty - Extended service agreement - parts and labour (for servers) - 1 year - on-site - 24x7 - repair time: 6 hours - for P/N: P55533-371, P55534-001, P55535-001, P55535-371, P55536-001, P55536-371, P55537-371

Rapid repair service
Comprehensive coverage
On-site convenience

FREE Delivery on orders over €250

SPO - THIS ITEM CANNOT BE RETURNED AS UNWANTED AS IT IS A SPECIAL ORDER DIGITAL DOWNLOAD PRODUCT. **

Electronic Delivery By Email
Order within 9Hrs 3Mins for: FREE Delivery (8 Jun or 9 Jun)

€1345.96 Incl Vat

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Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload and avoids the Customer spending time answering sometimes unnecessary triage or entitlement questions.

HPE Tech Care goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.

HPE Support Center provides an enhanced and personalized digital experience that helps Customers manage their assets by recognizing the various products installed in the Customer's environment and how these products interact with each other. New self-service tools allow Customers to perform certain activities without having to open a support incident, as well as providing a portal of curated knowledge resources. HPE Tech Care provides access to HPE resources who will help drive operational excellence and performance optimization from edge to cloud.

Specification Summary

Product Description

HPE Tech Care Critical Service Post Warranty - extended service agreement - 1 year - on-site

Type

Extended service agreement

Service Included

Parts and labour

Location

On-site

Full Contract Period

1 year

Repair Time

6 hours

Service Availability

24 hours a day / 7 days a week

Class of Equipment

Servers

Covered Configurations

Hardware only

Designed For

P/N: P51516-B21, P51517-B21, P51518-B21, P55533-371, P55534-001, P55535-001, P55535-371, P55536-001, P55536-371, P55537-001, P55537-371, P55637-421, P55638-421, P55639-421, P55640-421, P55641-421

Specifications

EAN / GTIN:

8412688507917

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

1 year

Repair Time

6 hours

Service Availability

24 hours a day / 7 days a week

Class of Equipment

Servers

Covered Configurations

Hardware only

Details

Service & Support

Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 1 year ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - visual remote guidance - 1 year ¦ New releases update - 1 year ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 1 year ¦ Technical support - outage management - 1 year

Compatibility Information

Designed For

P/N: P51516-B21, P51517-B21, P51518-B21, P55533-371, P55534-001, P55535-001, P55535-371, P55536-001, P55536-371, P55537-001, P55537-371, P55637-421, P55638-421, P55639-421, P55640-421, P55641-421