Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
Features Summary
- Reliable support
Ensure your business operations run smoothly with on-site service and support available by the next business day. With a focus on minimizing downtime, you'll have the assurance of parts and labor coverage to keep your systems operational. - Comprehensive coverage
Benefit from an extended service agreement that provides comprehensive on-site support Monday through Friday, 9 hours a day. This coverage ensures that any issues can be promptly addressed and resolved, reducing the impact on your business operations.
Specification Summary
Product Description
HPE Pointnext Tech Care Basic Service Post Warranty - extended service agreement - 5 years
Type
Extended service agreement
Full Contract Period
5 years