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SPO - THIS ITEM CANNOT BE RETURNED AS UNWANTED AS IT IS A SPECIAL ORDER DIGITAL DOWNLOAD PRODUCT. **

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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.


Specification Summary

Product Description
HPE Foundation Care Next Business Day Exchange Service - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Designed For
P/N: JW210A, JW211A, JW211AR, JW212A, JW213A, JW216A, JW217A, JW218A, JW219A, JY856A, JY858A

Specifications

General
Service Included
Replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year
Compatibility Information
Designed For
P/N: JW210A, JW211A, JW211AR, JW212A, JW213A, JW216A, JW217A, JW218A, JW219A, JY856A, JY858A

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