Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.
Features Summary
- Simplify your support experience
Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors. - Reduce complexity
Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch. - Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours. - Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth. - Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website. - Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
Specification Summary
Product Description
HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention Post Warranty - extended service agreement (renewal) - 1 year - on-site
Type
Extended service agreement (renewal)
Service Included
Parts and labour
Full Contract Period
1 year
Service Availability
24 hours a day / 7 days a week