Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.HPE Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.
Features Summary
- Efficient support service
This service includes support for new releases and product information, ensuring that users are informed and can utilize their products efficiently. - Rapid response capability
With a 2-hour response time, clients can expect quick assistance, minimizing disruptions and enhancing overall productivity. - Direct expert consulting
Phone consulting allows users to connect directly with knowledgeable representatives to resolve issues. - Comprehensive online resources
Access to a web knowledge base means users can find answers and solutions at their convenience, supporting their operational needs.
Specification Summary
Product Description
HPE Foundation Care Next Business Day Service - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Full Contract Period
3 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week