Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.HPE Proactive Care Service offers reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks, and more.
In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HPE employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity.
Features Summary
- Hardware support coverage window
The support is provided through standard business hours, and standard business days. - Hardware support on-site response time
Next-business-day on-site response means that an HPE authorized representative will arrive at the customer’s site during the on-site coverage window to begin hardware maintenance service the next coverage day after the service request has been logged.
Specification Summary
Product Description
HPE Proactive Care Next Business Day Service - technical support - for HPE MSA Advanced Data Services Suite - 3 years
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
3 years
Service Availability
24 hours a day / 7 days a week
Software Title
HPE MSA Advanced Data Services Suite
Designed For
P/N: Q0H99A, Q0H99AAE