HPE Tech Care Basic Service

Name: HPE Tech Care Basic Service
Brand: HPE
SKU: ECE6819859
Price: 1444.81 EUR
Availability: InStock

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Model: HPE Tech

Tech Care Basic Service - Extended service agreement - parts and labour - 3 years - on-site - 9x5 - response time: NBD - for P/N: R7G21A, R7G21AR, R7G22A, R7G23A, R7G24A, R7G24AR, R7G25A, R7G28A, R7G29A

Reliable support
Comprehensive coverage
Dedicated availability

FREE Delivery on orders over €250

SPO - THIS ITEM CANNOT BE RETURNED AS UNWANTED AS IT IS A SPECIAL ORDER DIGITAL DOWNLOAD PRODUCT. **

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€1444.81 Incl Vat

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Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.

Features Summary

Reliable support
With on-site service and next business day response time, HPE Pointnext Tech Care Basic Service ensures minimal downtime and swift resolution to hardware issues, keeping your operations running smoothly.
Comprehensive coverage
Offering parts and labor as part of the extended service agreement, this plan covers all the essentials needed to maintain your hardware in good condition, ensuring peace of mind and operational reliability.
Dedicated availability
Service availability from 8:00 AM to 5:00 PM, Monday through Friday, aligns with standard business hours, providing access to support when it's most likely needed, ensuring your business stays productive.

Specification Summary

Product Description

HPE Tech Care Basic Service - extended service agreement - 3 years - on-site

Type

Extended service agreement

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Designed For

P/N: R7G21A, R7G21AR, R7G22A, R7G23A, R7G24A, R7G24AR, R7G25A, R7G28A, R7G29A

Specifications

General

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Response Time

Next business day

Service Availability

9 hours a day / 5 days a week

Details

Service & Support

Extended service agreement - parts and labour - 3 years - on-site - response time: NBD (distance from customer site - 160 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 2 business days (distance from customer site - 320 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Product info support - web support - 3 years ¦ Extended service agreement - parts and labour - 3 years - on-site - response time: 3 business days (distance from customer site - 480 km) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday

Compatibility Information

Designed For

P/N: R7G21A, R7G21AR, R7G22A, R7G23A, R7G24A, R7G24AR, R7G25A, R7G28A, R7G29A