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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.


Features Summary

  • Extended coverage
    This Fujitsu Support Pack extends the service agreement, ensuring your product is covered beyond the standard warranty period. It provides peace of mind, knowing that service and support are readily available when needed.
  • Reliable support
    With the extended service agreement, gain access to Fujitsu's support network. This feature ensures that any issues with your product are addressed promptly, minimizing downtime and keeping your operations running smoothly.

Specification Summary

Product Description
Fujitsu Support Pack On-Site Service - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years (from original purchase date of the equipment)
Service Availability
9 hours a day / 5 days a week
Pricing Type
Must be purchased within 90 days of the product purchase
Designed For
ESPRIMO A525-L, C710, C720, D556/, D556/2/, D756/, D756/E94+, D757/, D757/E94+, E420, E420 D, E510, E520, E700, E705, E710, E720, P420, P510, P520, P556, P556/2/, P705, P710, P720, P756, P756 E94+, P757/, P757/E94+, Q510, Q520, Q520/K, Q556, Q556/2

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years (from original purchase date of the equipment)
Service Availability
9 hours a day / 5 days a week
Pricing Type
Must be purchased within 90 days of the product purchase
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - availability: 9 hours a day / Monday-Friday ¦ Technical support - phone consulting - 5 years
Compatibility Information
Designed For
Fujitsu ESPRIMO A525-L, C710, C720, D556/2/E85+, D556/E85+, D556/E90+, D756/E85+, D756/E90+, D756/E94+, D757/E85+, D757/E90+, D757/E94+, E420 D, E420 E85+, E510 E85+, E520 E85+, E700 E85+, E705 E85+, E710 E85+, E710 E90+, E720 E85+, E720 E90+, P420 E85+, P510 E85+, P520 E85+, P556 E85+, P556 E90+, P556/2/E85+, P705 E85+, P710 E85+, P710 E90+, P720 E85+, P720 E90+, P756 E85+, P756 E90+, P756 E94+, P757/E85+, P757/E90+, P757/E94+, Q510, Q520, Q520/K, Q556, Q556/2

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