APC EcoCare Essential Parts and Software Support

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Managing modular data centers as part of your day-to-day operations can be a challenge. Ensuring uptime is critical, requiring optimized maintenance while staying on budget. Sustainability is also a top priority in the context of increasing energy costs and continuing digitization.

With EcoCare membership, APC offer the depth of their expertise combined with innovative digital capabilities across the prefabricated modular data center lifecycle helping their customers in their decarbonization and electrification journey.

As an EcoCare member, you have a trusted ally by your side with comprehensive knowledge of the unique systems that power your business, so you can reduce downtime, maximize operational efficiency and safety, and contribute to a smaller carbon footprint.

From the first day a customer's equipment is installed, a dedicated customer success management team becomes the go-to coach orchestrating remote, on-site services experts.

EcoCare members unlock the full potential of connectable products, like low-voltage switchgear, UPS, and cooling equipment by enabling their experts to proactively monitor 24/7, support, maintain, and manage your modular data center, plus advise and empower your team with advanced training.

EcoCare also gives you access to exclusive, faster response times, on-site intervention, discounts on spare parts, and more. With EcoCare, Schneider Electric's expertise helps you in your decarbonization journey to make the most of your energy and resources.

Features Summary

• Reliable support service
  The APC EcoCare Essential Parts and Software Support ensures that users have access to crucial support services whenever needed, minimizing the impact of equipment issues on operations.
• Comprehensive maintenance coverage
  This service agreement includes both replacement and repair options, effectively addressing a range of issues that may arise with UPS and power devices.
• Convenient availability
  With service available around the clock, users can receive assistance at any hour of the day, offering reassurance that help is always accessible, whether it's during the night or weekend.
• Efficient technical support
  Providing expert guidance through phone consulting, users can resolve technical issues quickly and effectively, reducing downtime and enhancing productivity.

Specification Summary