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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

The Cisco Desk Phone 9861 enhances the desktop communication experience with its blend of high-quality audio, robust security features, and eco-friendly design. This VoIP phone is equipped with a 5-inch color LCD display, offering vibrant visuals and support for an extensive array of languages, making it an ideal choice for global businesses. With its integrated Ethernet switch and support for both IPv4 and IPv6, it seamlessly integrates into any office network. The phone's HD audio capabilities, supported by a wide range of voice codecs and advanced audio processing technologies, ensure every call is crystal clear. Security is a priority, with AES encryption, FIPS 140-2 compliance, and TLS 1.3, providing peace of mind in sensitive communication environments. Additionally, its construction from 74% post-consumer recycled plastic not only speaks to its durability but also Cisco's commitment to sustainability. The Cisco Desk Phone 9861 is a step forward in efficient, secure, and responsible business communication.


Features Summary

  • Enhanced connectivity
    With two Ethernet 10Base-T/100Base-TX/1000Base-T network ports and support for both IPv4 and IPv6, this Cisco Desk Phone ensures seamless integration into any modern office network. Its compatibility with Class 3 PoE allows for simplified deployment without the need for additional power supplies.
  • Superior audio quality
    Experience crystal-clear call quality with HD audio, featuring acoustic echo cancellation, automatic gain control, and voice activity detection. The wide range of supported voice codecs, including G.722 and Opus, ensures compatibility with most VoIP services and superior sound.
  • Advanced security features
    Keep your communications secure with comprehensive security protocols such as AES, FIPS 140-2, and TLS 1.3. The inclusion of EAP-FAST, EAP-TLS, and SRTP provides robust protection against potential threats, ensuring your conversations remain private.
  • Versatile display options
    The 5-inch color LCD display with 800 x 480 pixels resolution offers a vibrant, clear view for easy navigation and control. Support for multiple languages, including US English, Spanish, and Chinese, makes this phone a versatile choice for global businesses.
  • Eco-friendly design
    Constructed from 74% post-consumer recycled plastic and ABS polycarbonate, this phone combines durability with environmental responsibility. Its ENERGY STAR certification further underscores Cisco's commitment to energy efficiency.

Specification Summary

Product Description
Cisco Desk Phone 9861 - VoIP phone - with Trusted Platform Module (TPM) 2.0 with caller ID/call waiting
Product Type
VoIP phone - with Trusted Platform Module (TPM) 2.0 with caller ID/call waiting
Compatible Platforms
Cisco BroadWorks, Cisco Webex Calling, Cisco Webex Dedicate Instance (DI), Asterisk
Cordless Phone Standard
IEEE 802.11a/b/g/n/ac (Wi-Fi) / Bluetooth 5.2 LE
Main Features
Integrated Ethernet switch
VoIP Protocols
SIP, SDP, RTCP, RTP, SRTP
Voice Codecs
Opus, G.722, G.722.2, iSAC, G.711a-law, G.711µ-law, G.729a, G.729b, iLBC
Lines Supported
130 lines
Speakerphone
Yes
Call Services
Voice Mail, Caller ID, Call Waiting, Call Hold, Call Transfer, Call Forwarding, Call park/pickup
Display
LCD display - colour - Yes
Network Ports Qty
2 x Ethernet 10Base-T/100Base-TX/1000Base-T
Compatible Software
Cisco WebEx, Cisco Unified Communications Manager
Weight
1.095 kg
Body Colour
Carbon black
Environmental Standards
ENERGY STAR Qualified
Manufacturer Warranty
1-year warranty

Specifications

EAN / GTIN:
889728594974
General
Product Type
VoIP phone
Compatible Platforms
Cisco BroadWorks, Cisco Webex Calling, Cisco Webex Dedicate Instance (DI), Asterisk
Integrated Components
Trusted Platform Module (TPM) 2.0
Weight
1.095 kg
Body Colour
Carbon black
Body Material
ABS polycarbonate, 74% post-consumer recycled plastic
Phone Features
Cordless Phone Standard
IEEE 802.11a/b/g/n/ac (Wi-Fi) / Bluetooth 5.2 LE
Wireless Interface Provided
Wi-Fi / Bluetooth
Bluetooth Profiles
Advanced Audio Distribution Profile (A2DP), Hands-Free Profile (HFP), Human Interface Device Profile (HID), Phonebook Access Profile (PBAP)
Call Services
Voice Mail, Caller ID, Call Waiting, Call Hold, Call Transfer, Call Forwarding, Call park/pickup
Caller ID Type
Caller ID/call waiting
Dialer Location
Base
Conference Call Capability
Yes
Speakerphone
Yes
Programmable Buttons Qty
10
Volume Control
Yes
Indicators
Speakerphone indicator, headset, mute indicator, calendar indicator, select indicator, line status indicator, status, busy lamp field (BLF)
Additional Functions
One button to join (OBTJ), QR code access, conference mode, mute, Music on hold, Do not disturb, call recording, sleep mode, Kensington security slot
IP Telephony
Main Features
Integrated Ethernet switch
VoIP
Yes
VoIP Protocols
SIP, SDP, RTCP, RTP, SRTP
Voice Codecs
Opus, G.722, G.722.2, iSAC, G.711a-law, G.711µ-law, G.729a, G.729b, iLBC
Lines Supported
130 lines
Quality of Service
IEEE 802.1Q (VLAN)
IP Address Assignment
DHCP, static
Security
WPA3, AES, EAP-FAST, EAP-TLS, PEAP-GTC, PEAP-MSCHAPv2, TKIP, GCMP, MIC, IEEE 802.1X, TLS 1.3, FIPS 140-2, SRTP
Power Over Ethernet (PoE) Support
Yes
Network Protocols
IPv4, IPv6, DHCP, GARP, DNS, TFTP, HTTPS, VLAN, RTP, RTCP, Cisco Discovery Protocol (CDP), Link Layer Discovery Protocol (LLDP), Link Layer Discovery Protocol - Media Endpoint Discovery (LLDP-MED)
Network Ports Qty
2 x Ethernet 10Base-T/100Base-TX/1000Base-T
Compatible Software
Cisco WebEx, Cisco Unified Communications Manager
Voice Features
Acoustic echo cancellation (AEC), forward error correction (FEC), automatic gain control (AGC), comfort noise generation (CNG), voice activity detection (VAD), packet loss concealment (PLC), silence suppression, acoustic shock protection, adaptive jitter buffer (AJB), dual tone multi-frequency (DTMF), HD audio, ultrasonic support
Network Features
Class 3 PoE
Display
Type
LCD display - colour
Display Location
Base
Diagonal Size
5"
Display Resolution
800 x 480 pixels
Backlit
Yes
Display Languages
Brazilian Portuguese, Catalan, Czech, Danish, Dutch, Finnish, French, French Canadian, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Chinese (simplified), Chinese (traditional), Chinese (Traditional, Hong Kong), Spanish (Columbia), UK English, US English
Miscellaneous
Connections
Headset jack / RJ-9 ¦ 2 x network / RJ-45 ¦ USB / 4 PIN USB Type A ¦ USB Type-C / 24 pin USB-C
Hearing Aid Compatible
Yes
Placing / Mounting
Desktop
Environmental Standards
ENERGY STAR Certified
Yes
Dimensions & Weight
Width
22.96 cm
Depth
22.587 cm
Height
4.94 cm
Weight
1.095 kg
Manufacturer Warranty
Service & Support
Limited warranty - replacement - 1 year

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