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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

The Cisco Desk Phone 9841 is a VoIP phone designed to meet the demands of modern businesses. With its 3.5-inch backlit grayscale LCD display, users enjoy clear and accessible call information. The phone supports a wide array of voice codecs, ensuring HD audio quality for every call. Integrated Ethernet switch and dual network ports ensure seamless connectivity, while ENERGY STAR certification highlights its efficiency and eco-friendliness. The device is constructed from 74% post-consumer recycled plastic, emphasizing Cisco's commitment to environmental sustainability. Additionally, the Cisco Desk Phone 9841 supports multiple languages, making it a versatile choice for global business environments. With robust security features like FIPS 140-2 and TLS 1.3, it ensures secure communication, making it an ideal choice for organizations prioritizing data protection.


Specification Summary

Product Description
Cisco Desk Phone 9841 - VoIP phone - with Trusted Platform Module (TPM) 2.0 with caller ID/call waiting
Product Type
VoIP phone - with Trusted Platform Module (TPM) 2.0 with caller ID/call waiting
Compatible Platforms
Cisco BroadWorks, Cisco Webex Calling, Cisco Webex Dedicate Instance (DI), Asterisk
Main Features
Integrated Ethernet switch
VoIP Protocols
SIP, SDP, RTCP, RTP, SRTP
Voice Codecs
Opus, G.722, G.722.2, iSAC, G.711a-law, G.711µ-law, G.729a, G.729b, iLBC
Lines Supported
4 lines
Speakerphone
Yes
Call Services
Voice Mail, Caller ID, Call Waiting, Call Hold, Call Transfer, Call Forwarding, Call park/pickup
Display
LCD display - grayscale - Yes
Network Ports Qty
2 x Ethernet 10Base-T/100Base-TX/1000Base-T
Compatible Software
Cisco WebEx, Cisco Unified Communications Manager
Weight
954 g
Body Colour
Carbon black
Environmental Standards
ENERGY STAR Qualified
Manufacturer Warranty
1-year warranty

Specifications

EAN / GTIN:
0889728594950
General
Product Type
VoIP phone
Compatible Platforms
Cisco BroadWorks, Cisco Webex Calling, Cisco Webex Dedicate Instance (DI), Asterisk
Integrated Components
Trusted Platform Module (TPM) 2.0
Weight
954 g
Body Colour
Carbon black
Body Material
ABS polycarbonate, 74% post-consumer recycled plastic
Phone Features
Wireless Interface Provided
NFC
Call Services
Voice Mail, Caller ID, Call Waiting, Call Hold, Call Transfer, Call Forwarding, Call park/pickup
Caller ID Type
Caller ID/call waiting
Dialer Location
Base
Conference Call Capability
Yes
Speakerphone
Yes
Programmable Buttons Qty
4
Volume Control
Yes
Indicators
Speakerphone indicator, headset, mute indicator, select indicator, line status indicator, status, busy lamp field (BLF)
Additional Functions
One button to join (OBTJ), QR code access, conference mode, mute, Music on hold, Do not disturb, call recording, sleep mode, Kensington security slot
IP Telephony
Main Features
Integrated Ethernet switch
VoIP
Yes
VoIP Protocols
SIP, SDP, RTCP, RTP, SRTP
Voice Codecs
Opus, G.722, G.722.2, iSAC, G.711a-law, G.711µ-law, G.729a, G.729b, iLBC
Lines Supported
4 lines
Quality of Service
IEEE 802.1Q (VLAN)
IP Address Assignment
DHCP, static
Security
IEEE 802.1X, EAP-FAST, EAP-TLS, FIPS 140-2, TLS 1.3, SRTP
Power Over Ethernet (PoE) Support
Yes
Network Protocols
IPv4, IPv6, DHCP, GARP, DNS, TFTP, HTTPS, VLAN, RTP, RTCP, Cisco Discovery Protocol (CDP), Link Layer Discovery Protocol (LLDP), Link Layer Discovery Protocol - Media Endpoint Discovery (LLDP-MED)
Network Ports Qty
2 x Ethernet 10Base-T/100Base-TX/1000Base-T
Compatible Software
Cisco WebEx, Cisco Unified Communications Manager
Voice Features
Acoustic echo cancellation (AEC), forward error correction (FEC), automatic gain control (AGC), comfort noise generation (CNG), voice activity detection (VAD), packet loss concealment (PLC), silence suppression, acoustic shock protection, adaptive jitter buffer (AJB), dual tone multi-frequency (DTMF), HD audio, ultrasonic support
Network Features
Class 2 PoE
Display
Type
LCD display - grayscale
Display Location
Base
Diagonal Size
3.5"
Display Resolution
384 x 160 pixels
Backlit
Yes
Display Languages
Brazilian Portuguese, Catalan, Czech, Danish, Dutch, Finnish, French, French Canadian, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Chinese (simplified), Chinese (traditional), Chinese (Traditional, Hong Kong), Spanish (Columbia), UK English, US English
Miscellaneous
Connections
Headset jack / RJ-9 ¦ 2 x network / RJ-45 ¦ USB / 4 PIN USB Type A ¦ Console
Hearing Aid Compatible
Yes
Placing / Mounting
Desktop
Cables Included
Network cable
Environmental Standards
ENERGY STAR Certified
Yes
Power
Power Consumption
2.35 W (power adapter, display off mode), 1.95 W (PoE, display off mode), 0.25 W (power adapter, deep sleep mode), 0.61 W (PoE, deep sleep mode)
Dimensions & Weight
Width
21.406 cm
Depth
21.424 cm
Height
4.94 cm
Weight
954 g
Manufacturer Warranty
Service & Support
Limited warranty - replacement - 1 year

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