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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

D-Link Assist: expect instant help if the unexpected happens.

Your network is the backbone of your business. Keeping it running is essential, even if the unexpected happens. D-Link Assist is a round-the-clock rapid-response technical support service that replaces faulty equipment quickly and efficiently. Maximizing your uptime, and giving you the confidence that instant support is only a phone call away.

D-Link Assist is available across all D-Link business products and can be purchased at the same time. So whether you are buying switches, wireless access points, storage, security or IP surveillance equipment from D-Link, your peace of mind is guaranteed. D-Link Assist also offers installation and configuration services to get your new hardware working quickly and correctly.

Every business has different needs. That's why D-Link Assist provides a choice of enhanced service levels to suit your individual requirements and your budget. And for your convenience all D-Link Assist agreements run for one or three years.

D-Link Assist Silver is designed for 'high availability' businesses that require rapid response within regular working hours. It provides a four hour response service Monday to Friday from 8am to 5pm, excluding holidays.


Specification Summary

Product Description
D-Link Assist Silver Category A - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
9 hours a day / 5 days a week
Designed For
D-Link DCS-6815, 6818, DGS-6600, 6600-48, DSN-610, 640, ES-7200; DGS 3630; DWS 3024, 3160, 4026; DXS 1100, 3400; NetDefend DFL-2560; Web Smart DXS-1210-12; xStack DGS-3120-48, 3420-28, 3420-52, 3620-28, 3620-52, 6604; xStack Expansion Enclosure DSN-6020; xStack Storage Array DSN-6110, 6120, 6420

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
9 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 8 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Configuration - 3 years ¦ Installation - 3 years
Compatibility Information
Designed For
D-Link DCS-3415 Fixed Network Camera, DCS-6815 High Speed Dome Network Camera, DCS-6818 High Speed Dome Network Camera, DES-7200-CM1, DES-7200-CM2, DES-7200-CM3, DES-7200-CM4, DGS-6600-48P, DGS-6600-48S, DGS-6600-48T, DGS-6600-48TS, DGS-6600-8XG, DSN-610, DSN-640, ES-7200 Advanced Service Engine Module for MPLS Support ¦ D-Link DEM 422XT ¦ D-Link DES 7200-1200AC, 7206, 7210 ¦ D-Link DFL 1600 ¦ D-Link DGS 3100-48P, 3324SRi, 3630-28SC, 3630-28TC, 3630-52TC ¦ D-Link DWS 3024L, 3160, 4026 ¦ D-Link DXS 1100-16SC, 3400-24SC, 3400-24TC ¦ D-Link L2+ Gigabit Wireless Switch DWS-3024 ¦ D-Link NetDefend DFL-1660, DFL-2560, DFL-2560G ¦ D-Link Web Smart DXS-1210-12TC ¦ D-Link xStack DES-3828P, DES-3852, DGS-3120-48PC, DGS-3200-24, DGS-3420-28PC, DGS-3420-28SC, DGS-3420-28TC, DGS-3420-52P, DGS-3420-52T, DGS-3426P, DGS-3427, DGS-3450, DGS-3612G, DGS-3620-28PC, DGS-3620-28SC, DGS-3620-28TC, DGS-3620-52P, DGS-3620-52T, DGS-3627, DGS-3627G, DGS-3650, DGS-6604 Starter Kit ¦ D-Link xStack Expansion Enclosure DSN-6020 ¦ D-Link xStack Storage Area Network Array DSN-1100-10, DSN-2100-10 ¦ D-Link xStack Storage Array DSN-6110, DSN-6120, DSN-6420

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