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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

The Barracuda Premium Support subscription is designed for enterprise customers with Barracuda Spam and Virus Firewall Vx Enterprise Virtual Appliance. Premium Support offers high level of 24/7 technical support for mission critical environments.

Barracuda Networks works proactively to understand a customer's challenges and issues, support requirements, and ensure that solutions achieve overall goals. Customer's networks run all day, every day and Barracuda Networks strives to anticipate needs before they become issues.


Specification Summary

Product Description
Barracuda Premium Support - technical support - for Barracuda CloudGen Firewall VF10 - 1 month
Service & Support
Technical support
Service Included
Phone consulting
Full Contract Period
1 month
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software Title
Barracuda CloudGen Firewall VF10
Licence Type
Pool licence

Specifications

General
Type
Technical support
Service Included
Phone consulting
Full Contract Period
1 month
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Software
Software Title
Barracuda CloudGen Firewall VF10
Installation Type
Locally installed
Licence Type
Pool licence
Details
Service & Support
Phone consulting - 1 month - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Phone consulting - 1 month - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Phone consulting - 1 month - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ E-mail consulting - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Web knowledge base access - 1 month ¦ New releases update - 1 month

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