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SPO - THIS ITEM CANNOT BE RETURNED AS UNWANTED AS IT IS A SPECIAL ORDER DIGITAL DOWNLOAD PRODUCT. **

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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Barracuda Premium Support ensures that an organization's network is running at its peak performance by providing a high level of 24x7 technical support for mission-critical environments. Customers will benefit from a dedicated account manager and a team of technical engineers who will provide fast resolution of high-priority support issues, ensuring that equipment maintains continuous uptime.


Features Summary

  • Essential updates
    Stay informed with updates on new releases, ensuring customers have access to enhancements and features available for their products.
  • Responsive support
    Benefit from dedicated product info support, which helps users understand and utilize their products effectively through detailed information.
  • Convenient email consulting
    Receive expert assistance through email consulting, allowing for quick and effective resolution of any inquiries or challenges faced with Barracuda products.

Specification Summary

Product Description
Barracuda Premium Support - extended service agreement - 1 month - shipment
Type
Extended service agreement
Service Included
Replacement
Location
Shipment
Full Contract Period
1 month
Response Time
Next business day
Designed For
P/N: BNGTSF500P

Specifications

General
Service Included
Replacement
Location
Shipment
Full Contract Period
1 month
Response Time
Next business day
Details
Service & Support
Extended service agreement - replacement - 1 month - shipment - response time: NBD ¦ Technical support - phone consulting - 1 month - response time: 30 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - 1 month - response time: 1 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - 1 month - response time: 8 h - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - phone consulting - 1 month - response time: 24 h - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - e-mail consulting - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 month ¦ New releases update - 1 month
Compatibility Information
Designed For
P/N: BNGTSF500P

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