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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Barracuda Premium Support ensures that an organization's network is running at its peak performance by providing a high level of 24x7 technical support for mission-critical environments. Customers will benefit from a dedicated account manager and a team of technical engineers who will provide fast resolution of high-priority support issues, ensuring that equipment maintains continuous uptime.


Features Summary

  • Essential updates
    Stay informed with updates on new releases, ensuring customers have access to enhancements and features available for their products.
  • Responsive support
    Benefit from dedicated product info support, which helps users understand and utilize their products effectively through detailed information.
  • Convenient email consulting
    Receive expert assistance through email consulting, allowing for quick and effective resolution of any inquiries or challenges faced with Barracuda products.

Specification Summary

Product Description
Barracuda Premium Support - technical support - 1 month
Type
Technical support
Service Included
Phone consulting
Full Contract Period
1 month
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Localisation
North America
Designed For
P/N: BNCSC400A

Specifications

General
Service Included
Phone consulting
Full Contract Period
1 month
Response Time
30 min
Service Availability
24 hours a day / 7 days a week
Localisation
North America
Details
Service & Support
Technical support - phone consulting - 1 month - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Technical support - e-mail consulting - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Technical support - web support - 1 month - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 1 month ¦ Technical support - report - 1 month - 1 incident per month ¦ New releases update - 1 month
Compatibility Information
Designed For
P/N: BNCSC400A

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