Response Time
Same business day (next business day for requests after 2:00 p.m.)
Service & Support
Extended service agreement - advanced replacement - 1 year - shipment - response time: same business day (next business day for requests after 2:00 p.m.) ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ New releases update - 1 year
Compatibility Information