Range/Series Overview
IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.On-Site Plan coverage is the ultimate service plan and is only available for W100 series production scanners. With the On-Site Plan customers receive an annual on-site preventative maintenance check-up that includes one roller assembly kit, as well as priority phone support from senior level technicians. If a scanner covered under the On-Site Plan is deemed defective by the Xerox technical support department, the replacement process will be treated like the Advance Exchange Plan.
Features Summary
- Comprehensive coverage
With on-site service and preventative maintenance, this extended service agreement ensures your scanners are always in condition, minimizing downtime and maintaining productivity. - Round-the-clock support
Experience peace of mind with 24/7 technical support, including phone consulting and web support. Whether it's a hardware replacement or a technical query, help is always just a moment away. - Rapid response
Benefit from an impressive 8-hour on-site response time for hardware issues, and even faster 2-minute response for phone consulting. This swift service ensures your operations continue smoothly with minimal interruption.
Specification Summary
Product Description
Xerox Scanners On-Site Service + Preventative Maintenance - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Replacement
Full Contract Period
1 year
Pricing Type
Must be purchased within 90 days of the product purchase