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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

The Lenovo Premier Support Plus for AIPC Upgrade provides a comprehensive extended service agreement tailored for notebooks, ensuring peace of mind for users. This service includes necessary parts and labor, facilitating timely repairs and maintenance from the original purchase date of the equipment. With on-site assistance and a next business day response time, users can rest assured that their devices will receive swift support whenever needed. Additionally, the service encompasses 24-hour phone consulting available every day of the week, ensuring customers have access to technical support whenever questions arise. Furthermore, the plan includes accidental damage coverage and defective HDD/SSD retention, protecting valuable data and components throughout the service period. This support solution is designed to enhance the user experience and maintain productivity over the long term.


Specification Summary

Product Description
Lenovo Premier Support Plus for AIPC Upgrade - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years (from original purchase date of the equipment)
Response Time
Next business day
Class of Equipment
Notebooks
Covered Configurations
System with 3 years Premier Support
Designed For
ThinkPad X1 2-in-1 Gen 10 21NU, 21NV, 21Q0, 21Q1; X1 2-in-1 Gen 9 21KE, 21KF; X1 Carbon Gen 12 21KC, 21KD; X1 Carbon Gen 13 21NS, 21NT, 21NX, 21NY; X1 2-in-1 Gen 9 21KF

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years (from original purchase date of the equipment)
Response Time
Next business day
Class of Equipment
Notebooks
Covered Configurations
System with 3 years Premier Support
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD ¦ Technical support - phone consulting - 4 Years - availability: 24 hours a day / Monday-Sunday ¦ Accidental damage coverage - 4 Years ¦ Defective HDD/SSD retention - 4 Years
Compatibility Information
Designed For
Lenovo ThinkPad X1 2-in-1 Gen 10 21NU, 21NV, 21Q0, 21Q1 ¦ Lenovo ThinkPad X1 2-in-1 Gen 9 21KE, 21KF ¦ Lenovo ThinkPad X1 Carbon Gen 12 21KC, 21KD ¦ Lenovo ThinkPad X1 Carbon Gen 13 21NS, 21NT, 21NX, 21NY ¦ Lenovo X1 2-in-1 Gen 9 21KF

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