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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Looking for a step-up for your business and your employees' support experience? Lenovo Premier Support gives VIP treatment to both your IT staff and end users.

Get a direct line to most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they're measured on first-time fixes so they're committed to prompt and accurate resolution.

You also have access to technical account managers who act as a single point of contact for case management. You'll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you'll keep system downtime and productivity interruptions to an absolute minimum. That's the Premier difference.


Specification Summary

Product Description
Lenovo Premier Support Upgrade - extended service agreement - 4 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years (from original purchase date of the equipment)
Response Time
Next business day
Class of Equipment
Notebooks
Covered Configurations
System with 3 years Premier Support
Designed For
ThinkPad P14s Gen 3 21AK, 21AL, 21J5, 21J6; P14s Gen 4 21HG; P15v Gen 3 21D8, 21D9, 21EM, 21EN; P16s Gen 1 21BU, 21CK, 21CL; T15p Gen 3 21DB

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
4 years (from original purchase date of the equipment)
Response Time
Next business day
Class of Equipment
Notebooks
Covered Configurations
System with 3 years Premier Support
Details
Service & Support
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD ¦ Technical support - phone consulting - 4 Years - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For
Lenovo ThinkPad P14s Gen 3 21AK, 21AL, 21J5, 21J6 ¦ Lenovo ThinkPad P14s Gen 4 21HG ¦ Lenovo ThinkPad P15v Gen 3 21D8, 21D9, 21EM, 21EN ¦ Lenovo ThinkPad P16s Gen 1 21BU, 21CK, 21CL ¦ Lenovo ThinkPad T15p Gen 3 21DB

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