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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management.


Features Summary

  • Comprehensive coverage
    With both on-site service for parts and labor and phone consulting included, customers receive thorough support for any issue that arises. This blend of services ensures that both hardware and software problems are addressed with expertise and efficiency.
  • Extended support
    The extended service agreement provides peace of mind by extending the duration of your original warranty. This means longer access to technical support and on-site repairs, ensuring your product operates smoothly for a longer period.

Specification Summary

Product Description
Lenovo Onsite + Premier Support - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Designed For
ThinkPad X1 Carbon (5th Gen); X1 Carbon (6th Gen); X1 Carbon (7th Gen); X1 Extreme; X1 Extreme (2nd Gen); X1 Tablet (1st Gen); X1 Tablet (2nd Gen); X1 Tablet (3rd Gen); X1 Yoga (1st Gen); X1 Yoga (2nd Gen); X1 Yoga (3rd Gen); X1 Yoga (4th Gen); X380 Yoga; X390 Yoga; ThinkPad Yoga 260; 370

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD ¦ Technical support - phone consulting - 5 years
Compatibility Information
Designed For
Lenovo ThinkPad Helix (2nd Gen) 20CG, 20CH ¦ Lenovo ThinkPad X1 Carbon (3rd Gen) 20BS, 20BT ¦ Lenovo ThinkPad X1 Carbon (4th Gen) 20FB, 20FC ¦ Lenovo ThinkPad X1 Carbon (5th Gen) 20HQ, 20HR, 20K3, 20K4 ¦ Lenovo ThinkPad X1 Carbon (6th Gen) 20KG, 20KH ¦ Lenovo ThinkPad X1 Carbon (7th Gen) 20QE, 20R1, 20R2 ¦ Lenovo ThinkPad X1 Extreme 20MF, 20MG ¦ Lenovo ThinkPad X1 Extreme (2nd Gen) 20QW ¦ Lenovo ThinkPad X1 Tablet (1st Gen) 20GG, 20GH ¦ Lenovo ThinkPad X1 Tablet (2nd Gen) 20JB, 20JC ¦ Lenovo ThinkPad X1 Tablet (3rd Gen) 20KJ, 20KK ¦ Lenovo ThinkPad X1 Yoga (1st Gen) 20FQ, 20FR ¦ Lenovo ThinkPad X1 Yoga (2nd Gen) 20JD, 20JE, 20JF, 20JG ¦ Lenovo ThinkPad X1 Yoga (3rd Gen) 20LD, 20LE, 20LF, 20LG ¦ Lenovo ThinkPad X1 Yoga (4th Gen) 20QF, 20QG ¦ Lenovo ThinkPad X380 Yoga 20LH, 20LJ ¦ Lenovo ThinkPad X390 Yoga 20NQ ¦ Lenovo ThinkPad Yoga 12 20DK, 20DL ¦ Lenovo ThinkPad Yoga 14 20DM, 20DN, 20FY ¦ Lenovo ThinkPad Yoga 15 20DQ, 20DR ¦ Lenovo ThinkPad Yoga 260 20FD, 20FE, 20FS, 20FT, 20GS, 20GT ¦ Lenovo ThinkPad Yoga 370 20JH, 20JJ ¦ Lenovo ThinkPad Yoga 460 20EL, 20EM

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