HPE Proactive Care 24x7 Service with Defective Media Retention

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Proactive Care 24x7 Service with Defective Media Retention - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h

HPE Proactive Care 24x7 Service with Defective Med

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HPE Proactive Care 24x7 Service with Defective Media Retention

View all HPE Storage Service and Support - Visit the HPE Store (H1K93A3#YTL) - (ECE3620649)

Model: HPE Proactive

Proactive Care 24x7 Service with Defective Media Retention - Extended service agreement - parts and labour - 3 years - on-site - 24x7 - response time: 4 h

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Overview

Range/Series Overview

IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HPE Proactive Care Service offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HPE employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue.

Specification Summary

Product Description

HPE Proactive Care 24x7 Service with Defective Media Retention - extended service agreement - 3 years - on-site

Type

Extended service agreement

Service Included

Parts and labour

Location

On-site

Full Contract Period

3 years

Response Time

4 hours

Service Availability

24 hours a day / 7 days a week

Specifications

General