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Overview

Range/Series Overview


IMPORTANT: This Range/Series overview section describes the range of which this product belongs. Features of different versions might be mentioned and may not apply to the specific product on this page. Please view Specs for specification of product.

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.


Features Summary

  • Comprehensive support
    With a full year of extended service agreement, customers receive on-site parts and labor ensuring minimal downtime and maximum productivity.
  • Rapid response
    Benefit from next business day response times, ensuring that any issues are addressed promptly and efficiently, keeping your operations smooth.
  • Extended service hours
    Service availability from 8:00 AM to 5:00 PM, Monday through Friday, aligns with standard business hours, offering convenience and peace of mind.
  • Remote assistance
    Includes remote diagnosis and firmware updates, providing quick resolutions to issues without the need for on-site visits, saving time and resources.

Specification Summary

Product Description
Electronic HP Care Pack Active Care Next Business Day Hardware Support Post Warranty - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Designed For
HP 200 G4, 205 G4, 240 G10 Notebook, 280 Pro G6, 295 G8; Pro 240 G9, 260 G9, 280 G9, 290 G9, 400 G9; ProDesk 400 G6, 400 G7; ProOne 240 G10, 240 G9, 245 G10, 440 G9

Specifications

General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday ¦ Technical support - remote diagnosis - 1 year ¦ Technical support - remote firmware update - 1 year
Compatibility Information
Designed For
HP 200 G4, 205 G4, 240 G10 Notebook, 280 Pro G6, 295 G8 ¦ HP Pro 240 G9, 260 G9, 280 G9, 290 G9, 400 G9 ¦ HP ProDesk 400 G6, 400 G7 ¦ HP ProOne 240 G10, 240 G9, 245 G10, 440 G9

Essential Bundles

Options


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Brand: HP
Model: Electronic HP
Service Type : Extended service agreement
Contract Period : 1 year
Service Included : Parts and labour
Location : On-site
Vendor : Hewlett-Packard
Stock                             Status: In Stock
Price Range: €25 - €50

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